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Public energy provider relies on integrated IT service management processes that use open-source solution

The Giessen Dept. of Public Works is implementing a comprehensive open-source solution for their IT service management. What makes this so special? All the systems in this integrated service management solution, which consists of network monitoring system, a help desk function and IT documentation, are now fully integrated and have the ability to automatically exchange data and synchronise themselves with each other. The result? A considerable reduction in this public utility‘s daily workload.

Read more about the benefits of comprehensive IT service management in our Success Story.