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Integrated service management for higher education

The Hamm-Lippstadt University of Applied Sciences relies on a combination of proven open-source solutions for its IT service management: openITCOCKPIT for its system monitoring, i-doit for its IT documentation and OTRS for its helpdesk needs. These solutions, which are fully integrated with each other, ensure seamless data capture and the effective monitoring of the university‘s IT landscape.

Since 2012, The Hamm-Lippstadt University of Applied Sciences has been documenting its IT needs using the i-doit configuration management database (CMDB).Thanks to the interface, once IT components have been created in the CMDB new items are now automatically synchronised with openITCOCKPIT via the interface. The host, including all service checks, is then included in the monitoring schedule. In return, openITCOCKPIT immediately reports any changes in status to i-doit.

„Using these solutions we now have a centralised overview of all our devices including their status in i-doit“, says Michael Steuter. „This has greatly simplified how we manage our IT landscape.“