Skip to main content

Whitepapers & Success Stories

German Federal Police Service uses Pentaho for data warehousing and analysis

Big Data Analytics Success Story

The German Federal Police Service is using the Pentaho business intelligence platform for their data warehousing and data analyses. With Pentaho, the...

Read more

Integrated service management for higher education

ITSM Success Story

The Hamm-Lippstadt University of Applied Sciences relies on a combination of proven open-source solutions for its IT service management: openITCOCKPIT...

Read more

Better Decision Making through Visualising Business Processes

Big Data Analytics Whitepaper

This white paper describes how you can create a clean and professional dashboard for displaying business process data using the Alfresco document and...

Read more

Optimising customer service for online business. Customer Service in E-Commerce

ITSM Whitepaper

Online retailers are under a great deal of pressure. Margins are low, competition is enormous and customers expect swift and well-informed answers...

Read more

Open-source software in the public sector

Big Data Analytics Whitepaper EIM Whitepaper ITSM Whitepaper

In this document we summarise the advantages of using open-source technologies – while taking into consideration the special requirements of public...

Read more

Implementing a helpdesk and ticketing system using OTRS

ITSM Whitepaper

When a company is considering implementing a ticketing system, its first step should be to define as clearly as possible all objectives and...

Read more

Agile Ad-hoc Analysis and Reporting – Thanks to Jedox

Big Data Analytics Success Story

ManpowerGroup transforms its reporting into an agile planning system

Read more

Sensor specialist monitors its SAP systems and IT infrastructure with open-source solution openITCOCKPIT

ITSM Success Story

With its 6,000 strong staff, the ifm Group produces highly specialised electronics and sensor solutions and is represented in over 70 countries.

Read more