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Whitepapers & Success Stories

Putting the zing in IT service management automation

ITSM Success Story

Bei Hela beginnt der Arbeitstag mit einem Blick ins openITCOCKPIT. Der Gewürzehersteller nutzt eine moderne Lösung aus Monitoring, Helpdesk und...

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Big Data Analytics for Public Administration

Big Data Analytics Whitepaper

Many public authorities now offer portals with specialist information for both companies and individuals. However, in order to ensure that the...

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User report: Data Analytics in Practice

Big Data Analytics Whitepaper

Considering the increasing speed of change in business, it is not surprising that data analysis solutions have risen sharply in importance. Companies...

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German Federal Police Service uses Pentaho for data warehousing and analysis

Big Data Analytics Success Story

The German Federal Police Service is using the Pentaho business intelligence platform for their data warehousing and data analyses. With Pentaho, the...

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Integrated service management for higher education

ITSM Success Story

The Hamm-Lippstadt University of Applied Sciences relies on a combination of proven open-source solutions for its IT service management: openITCOCKPIT...

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Better Decision Making through Visualising Business Processes

Big Data Analytics Whitepaper

This white paper describes how you can create a clean and professional dashboard for displaying business process data using the Alfresco document and...

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Optimising customer service for online business. Customer Service in E-Commerce

ITSM Whitepaper

Online retailers are under a great deal of pressure. Margins are low, competition is enormous and customers expect swift and well-informed answers...

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Open-source software in the public sector

Big Data Analytics Whitepaper EIM Whitepaper ITSM Whitepaper

In this document we summarise the advantages of using open-source technologies – while taking into consideration the special requirements of public...

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Implementing a helpdesk and ticketing system using OTRS

ITSM Whitepaper

When a company is considering implementing a ticketing system, its first step should be to define as clearly as possible all objectives and...

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Agile Ad-hoc Analysis and Reporting – Thanks to Jedox

Big Data Analytics Success Story

ManpowerGroup transforms its reporting into an agile planning system

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