The RHI Group, which has its headquarters in Vienna, Austria, is a global market and technology leader in the field of high-grade ceramic refractory products. As a global player with Austrian roots, RHI employs around 8,400 employees at 33 production sites in Europe, North and South America, China and India. The Group has more than 70 sales and ser vice locations on four continents. RHI produces more than 2 million tons of refractory products yearly. These are refractory bricks, casting mixes and mortars as well as functional products.
Heterogeneous IT environment As is the case with a lot of companies, RHI has a heterogeneous hardware environment. There are a wide range of operating systems in use, switches from a variety of manufacturers as well as a large number of both physical and virtual servers. Up until 2009, RHI also had a number of diff erent monitoring solutions in place. However, none of these could be used to monitor the Group’s entire IT infrastructure. In order to establish a central monitoring system, RHI wanted to replace these different systems with a comprehensive all-in-one solution.