Every morning the first thing they do is fire up openITCOCKPIT. And to meet its business customers‘ requirements, Hela naturally relies on its IT: a robust, integrated solution that comprises monitoring, helpdesk and IT documentation systems, ensures efficient IT service management processes and helps the company make optimum use of its resources.
„We would recommend this solution to everyone. You don‘t need to buy expensive products to build an efficient IT service management system. Open source solutions come with all the functions and standard interfaces you need - things that aren‘t usually available with proprietary software.“