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Public energy provider relies on integrated IT service management processes that use open-source solution

Public service provider Stadtwerke Gießen combines IT documentation with monitoring and ticketing to get a comprehensive view on their IT landscape.

Stadtwerke Gießen uses open source tools for IT service management. What makes this so special? All the systems are fully integrated and have the ability to automatically exchange data and synchronise themselves with each other. The result? A considerable reduction in this public utility‘s daily workload.