Professional IT service management is the result of a smart combination of various tools. This whitepaper shows how to create a flexible and powerful IT service management solution.
There are many solutions on the market that can be integrated with each other so that they automatically exchange and synchronise data. And using such an approach considerably reduces the effort involved in maintaining and monitoring IT systems.
The document describes why singular ITSM solutions are a part of the past and how companies benefit from a combination of open tools.
- Smart IT Service Management
- Requirements and processes
- What you should consider when implementing tool integration
- The basis for making your decision
- The selection process
- The advantages of combining tools in ITSM