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IT Service Management in Practice

When starting your IT service management project you would like to exchange ideas and experiences with other users. Instead of another theoretical document, we provide you with the project responsibles themselves.

In this booklet, 11 users from companies and government agencies share their experiences on their way to IT service management. All solutions have been fully implemented and are running successfully guaranteeing a real-life approach to introducing ITSM.


  1. Integrated IT Service Management
    • Giessen Dept. of Public Works
    • Hamm Lippstadt University of Applied Sciences
    • Flemming Dental
    • Hela
  2. Infrastructure Monitoring
    • GE Healthcare
    • Fraunhofer Institute
    • ÖAMTC
    • Deutsche BKK
    • DAW
    • regio iT
  3. SAP monitoring
    • ifm electronic
    IT Service Management in Practice

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