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Integrated service management for higher education

The Hamm-Lippstadt University of Applied Sciences relies on a combination of proven open-source solutions for its IT service management.

Using openITCOCKPIT for system monitoring, i-doit for IT documentation and OTRS for helpdesk needs University Hamm-Lippstadt benefits from a smart combination of open technologies. Fully integrated with each other, these solutions ensure seamless data capture and the effective monitoring of the university‘s IT landscape.

„Using these solutions we now have a centralised overview of all our devices including their status in i-doit“, says Michael Steuter. „This has greatly simplified how we manage our IT landscape.“

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