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Integrated IT Service Management with Open Source

To live ITIL processes, you need ITIL-compliant tools. This guide explains how to automate and integrate IT service processes.

Most IT service management tools are implemented as isolated solutions and not integrated with each other. Organizations gain important benefits when integrating ITSM processes and using open applications: workflows and activities become more efficient, costs and personnel investments are reduced. This guide shows you how.


  1. Integrated ITSM Processes with Open Source
  2. Requirements and Processes
  3. Realizing ITSM Integration
  4. Basis for Decision-Making
  5. Selection Process

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