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Dental prosthetics manufacturer relies on flexible IT service management

Flemming Dental benefits from automated and integrated service processes thanks to a smart combination of open technologies for IT service management.

Dental manufacturer Flemming Dental exclusively uses open-source products for IT service management: openITCOCKPIT for infrastructure monitoring and central IT management instance; i-doit CMDB for IT documentation; ((OTRS)) Community Edition as helpdesk solution.

This allows central monitoring of 38 locations and production sites from the head office in Hamburg. By integrating single solutions, the company is able to early detect outages and to avoid that business services are affected.