OTRS with it-novum
The extraordinary flexibility afforded by OTRS means it can be implemented to suit even the most complex scenarios. Every company has its own individual structures and processes. A great advantage of OTRS is its very gentle learning curve for users and agents and easy administration in day-to-day business.
Its initial setup, however, requires a solid understanding of its system tools as well as a good understanding of the given business processes. With more than 15 years experience in service management, it-novum can offer you professional support during your implementation, training and operation of your OTRS installation. Our consultants have extensive best practice experience from numerous and variegated OTRS projects.
Reap the benefits of working with it-novum and OTRS
- Professional support for your OTRS Community Edition (previously OTRS Free)
- Migration from OTRS Business Solution™ to OTRS Community Edition
- Upgrade of the various OTRS editions
- OTRS is covered by the AGPL license: No license fees, full vendor and platform independence
- OTRS has comprehensive web interfaces (generic interface, ticket connector, CI connector, XSLT mapping, REST and SOAP protocol) that, thanks to our extensive expertise, we can easily communicate and work with
- We are the experts for integrating OTRS into third-party systems such as i-doit, openITCOCKPIT, SAP and Pentaho.
it-novum offers a complete range of services for your OTRS project
- Conceptual design, configuration and training by our experienced OTRS consultants
- Support, review and optimisation for your live system
- Development of OTRS modules and interfaces
- Individual reporting, with Pentaho integration if desired