Good service and incident management requires that information is available as quickly as possible. So in the event of an incident, it is important to know which configuration item (CI) is affected. In the i-doit configuration management database (CMDB), CIs are captured and maintained. By using the it-novum i-doit/((OTRS)) Community Edition connector, it is possible to automatically provide the service desk with the relevant information they need to tackle any problems or issues.
