i-doit

With i-doit, companies have a software at hand that lets them set-up a CMDB using an open source tool. At the same time, by implementing i-doit, companies also have the opportunity to map out their ITIL processes and establish and build a comprehensive service management structure. The data captured can also be used to form the basis for a successful configuration, problem and event management system.

The most important areas where i-doit is used:

• IT service management with monitoring, discovery and help desk functions
• Technical documentation
• License documentation
• Contract management
• Lifecycle management
• Network documentation
• Linking CMDB with facility management, digital signage, energy technology, smart metering and mobile device management

i-doit in detail

Product features and benefits

Flexibility in modifying assets

A very important feature for any good CMDB is that it should give you the ability to define how you structure your assets (these are referred to as objects in i-doit). Using i-doit, you can achieve a very high degree of granularity when deciding which categories are important to you and which aren't. If you find you're missing a particular category, you can easily this to i-doit and then assign all relevant assets to the new category.

Always in the picture – Reporting

Maintaining your infrastructure data is one thing. Actually having a comprehensive overview of this information, however, is another. Using the native i-doit reporting function, it is possible to achieve very detailed reports about all aspects of your system. This allows users to include every value that is maintained in the i-doit system.

IT security using the i-doit VIVA module

The VIVA module is based on the German Federal Office for Information Security's IT baseline protection approach (international standard ISO/IEC 27001). Using VIVA, it is possible to take the existing i-doit data in the CMDB and build an information security management system. This is a list of procedures and rules within a company that permanently define, control, maintain and continuously develop information security.

Find out more about the module

i-doit with it-novum

For many years, i-doit and it-novum have had a close and successful working partnership. During this time they have realised numerous projects with both medium-sized companies and international corporations. In doing so, an enormous amount of expertise has been gained both in the implementation of CMDB solutions as well as the linking of monitoring solutions, ticketing systems and inventory software.

Integrating third-party systems with i-doit

The openITCOCKPIT /i-doit Connector – CMDB and monitoring perfected

Using our openITCOCKPIT-integrated interface for i-doit, it's quick and easy to transfer an asset from i-doit directly into openITCOCKPIT. It is also possible to setup default assignments so that when transfers are carried out, the necessary standard checks are directly created, too – a real time saver for busy admins.

To summarise, our openITCOCKPIT/i-doit module provides the following advantages:

The it-novum i-doit / OTRS Connector

When it comes to quickly solving IT service management issues, being able to directly view particular IT documentation information directly in your help desk system via a corresponding support ticket is a big advantage.

Thanks to the i-doit / OTRS Connector, connecting your existing system with the OTRS ticketing system and i-doit documentation software is a snap. Using the connector, many internal processes, such as the transfer of configuration items (assets and inventories) to OTRS, can be easily simplified.

The connector, which is an i-doit module, keeps CIs and service data between OTRS and i-doit in sync, with i-doit acting as the lead system. This means administrators can continue to use the advanced CMDB capabilities of i-doit – such as the visualisation of service trees, inventorying with JDisc or the ability to prepare operations or emergency management manuals – while at the same time the current CMDB remains fully available in the IT Service Management function of OTRS, with links to tickets, CIs, RFCs, change management and more.

To summarise, our i-doit / OTRS Connector provides the following advantages: