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Digital application processing system

Since the advent of modern business administration, companies and government agencies have always worked with paper-based forms and applications. Whether applying for funding, recording time or receiving maintenance and repair contracts, paper documents are an integral part of working processes.

This does, however, present a problem: In order to use all this data, the forms and applications have to be digitised and processed. And carrying out retroactive digitisation is not only expensive, it's also time consuming. Because of this, important processes in customer service, order processing and administration are unnecessarily delayed – at the expense of service quality and efficiency.

Supporting processes as an integral part of an application processing system

If, however, the data is recorded digitally in the first place, this information is immediately and directly available to users. Forms and applications that have been optimised for access via web browser, smartphone and tablet, can be directly linked to electronic workflows and beyond.

By modelling full-featured business processes as part of form and application processing, it is possible for businesses and governments to quickly respond to changing market conditions and customer needs in the age of digital transformation.

Benefits and usage scenarios

  • Forms can be accessed anywhere by smartphone or tablet (e.g. capturing customer information at the point of sale).
  • All collected data is immediately available and can be converted into electronic processes that make standardised processing possible.
  • New business processes can be created using an intuitive, web-based form designer. Once finalised, these can then be immediately put into operation (BPMN 2.0 compliant).
  • By setting up decision tables, automated risk assessments can also be carried out. This makes it possible, for example, to use criteria to determine whether an applicant is creditworthy or not.
  • Processes can be audited, so that even at a later date, all completed process steps can be traced.
  • Analytics and monitoring functions allow for the monitoring of active processes and the evaluation of historical data. As a result, bottlenecks can be identified and processes continuously improved.
  • The integration of external data sources such as databases or ERP systems makes it possible to maintain a comprehensive overview of all information that needs to be processed.
  • Open-source interfaces enable the integration of email and archiving solutions (e.g. Ephesoft and Alfresco Content Services).
  • Access rights for users and groups make departmental and cross-location solutions possible.