Since the advent of modern business administration, companies and government agencies have always worked with paper-based forms and applications. Whether applying for funding, recording time or receiving maintenance and repair contracts, paper documents are an integral part of working processes.
This does, however, present a problem: In order to use all this data, the forms and applications have to be digitised and processed. And carrying out retroactive digitisation is not only expensive, it's also time consuming. Because of this, important processes in customer service, order processing and administration are unnecessarily delayed – at the expense of service quality and efficiency.
Supporting processes as an integral part of an application processing system
If, however, the data is recorded digitally in the first place, this information is immediately and directly available to users. Forms and applications that have been optimised for access via web browser, smartphone and tablet, can be directly linked to electronic workflows and beyond.
By modelling full-featured business processes as part of form and application processing, it is possible for businesses and governments to quickly respond to changing market conditions and customer needs in the age of digital transformation.