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Business Process Management

By having IT-supported mapping and automation for your business processes you can make your existing processes more efficient, establish new business models and digital services while at the same time remaining flexible and agile in a rapidly changing business environment.

To achieve these goals, our BPM experts can provide you with

  • BPM technology selection, BPM design and implementation
    We help you develop a customised BPM approach, select a proven, business-critical, open-source BPM suite and develop a solid implementation plan. We don't consider just the functional aspects, but also requirements that extend far beyond these, such as governance or the intended operating model and how these will impact your use of the BPM technology/workflow engine.
  • Development of BPM-based software solutions
    The possibilities for applying BPM technology and workflow engines are many and various. We help to implement sustainable processes/workflows and always pay attention to best practices, e.g. design patterns in process modelling. In achieving this, we work either with your IT team, IT development or the given business department. Depending on how your projects are organised, we can provide project managers, business analysts, consultants, developers or operation and DevOps specialists as needed.
  • BPM operation and needs-based further development
    Whether you're working with regulatory requirements, pushing for continuous improvements or dealing with a changing market environment, regularly reviewing and developing your process landscape is essential. This includes not only further development and adaptation, but also the close monitoring of processes. We can support you with any operational issues you may have and can help you find the most appropriate operating model. We can even help you establish end-to-end monitoring of (distributed) processes. In this way, we ensure your targeted results, support your CIP and bring transparency to complex IT landscapes.

The areas where BPM technology can be used are many and various. We support you in the end-to-end implementation of business processes, as well as in the integration of BPM and RPA or in orchestrating microservices.

End-to-end business processes

The integrated digitalisation of business processes often meets with a variety of challenges, some of which depend on the application that's involved. This includes, for example, the integration and orchestration of various data sources and IT applications provided in-house or by third-party providers as well as the integration of external user groups and customers related to a given process.

When digitalising business processes, BPM technology is the link between business processes and heterogeneous IT application/service landscapes. In addition, BPM enables you to take an agile approach so that processes can be further developed in a structured, evolutionary manner and adapted to regulatory or market-driven requirements as part of your company's continuous improvement process.

BPM integration with RPA

The use of Robotic Process Automation (RPA) to automate manual, time-consuming processes is constantly increasing. RPA enables software robots to automate processes in systems that cannot easily be integrated using an interface (API).

By connecting and integrating RPA and BPM, it is possible to comprehensively map your business processes. And through the use of technical standards such as BPMN 2.0, it is possible to implement and monitor different connections according to your requirements. For example, a software robot or a complete robot path planning and simulation platform can automatically process individual work packages as part of a larger process.

Microservices orchestration

Over the last few years, large-scale, microservice architectures have become increasingly popular. While microservice-based architectures offer many advantages, such as independent development and scaling, new challenges and complexities still arise. In addition to controlling the overall flow, i.e. the interaction of the individual microservices, this also includes operational aspects such as end-to-end monitoring or efficient error handling.

BPM technology can address these challenges and complexities without sacrificing the benefits of a microservice architecture. This not only addresses technically useful and necessary aspects such as comprehensive monitoring or the orchestration of services. The use of an ISO standard such as BPMN 2.0 makes it possible to visualise your processes while at the same time involving your company's various departments and their associated expertise.