Stephan Kraus is responsible for customer support and presales activities for IT Service Management and openITCOCKPIT.
As a seasoned support veteran, Stephan has been supporting our customers in solving their various IT problems for many years. His experience and knowledge help shape how we improve and develop our solutions.
Stephan particularly specialises in the areas of SAP monitoring and integrated Service Management processes between system monitoring, CMDB and ticketing system.
- Many years of experience in system monitoring, IT documentation and Service Management
- Recognised expert in open-source IT Service Management solutions
- Expert in integrated Service Management processes (combining ticketing systems, monitoring and CMDB)