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openLIGHTHOUSE

openLIGHTHOUSE – 360 degree view of your services

[] 360 Grad Blick mit openLIGHTHOUSE

IT services help companies to successfully operate in the market. When it comes to managing IT services, a wide variety of different tools exist for monitoring, ticketing and discovery. However, all these share a common weakness: they lack a sufficient means of analysis.

The Pentaho-based ITSM analytics and reporting solution openLIGHTHOUSE provides IT management with the information they need to control their service delivery. Both management and the company's various departments as IT stakeholders receive an intuitive overview of the services they are receiving, which increases customer satisfaction.

The openLIGHTHOUSE solution provides dashboards and evaluation best practices for helpdesk and monitoring functions as well as for the CMDB. Drawing on predefined interfaces to relevant upstream systems and high-end dashboards, users can work directly with their data. Powerful self-service analyses make it possible to carry out flexible evaluations without prior IT knowledge.

Plus, openLIGHTHOUSE provides advanced analytics functions that enable forecasting and the proactive avoidance of errors.

Product features and benefits

openLIGHTHOUSE supports analysis and reporting on ITSM modules, the ticketing system, monitoring, IT documentation and system discovery.

Analytic

  • Flexible analyses through the use of self-service features
  • Clearly structured service level and multi-provider reporting

    Ready to use

    • Best practice dashboards
    • Configurable interfaces to central systems

    Innovative

    • Proactive measures through predictive analytics
    • Overview of all relevant KPIs

    Advantages for IT service providers

    A 360 degree view of your service provision based on an integrated data warehouse

    An overview of all relevant KPIs within a single dashboard (e.g. response times, availability, etc.)

    Quick, flexible analyses using self-service functions (e.g. drill-downs for error analysis)

    Attractive service level reporting for your customers that includes state-of-the-art data visualisations

    Proactive measures based on predictive analyses