From operational reporting to predictive analysis
The days of highly integrated IT organizations are long gone. At present, companies purchase large parts of the IT value chain externally, to a smaller or larger extent. IT management is thus confronted with a great number of suppliers and individual service agreements.
In order to obtain a holistic view of the central KPIs (availability, reaction times, etc.) a wide variety of systems must be used as data sources. Here, an ITSM analytics solution developed by it-novum offers the necessary flexibility for the integration of information from various systems. Dashboards and self-service analyses, based on the merged data, provide the necessary decision support for your own and external IT services.
openLIGHTHOUSE – 360 degree view of your services
IT services help companies to successfully operate in the market. When it comes to managing IT services, a wide variety of different tools exist for monitoring and ticketing. However, all these share a common weakness: they lack a sufficient means of analysis.
The Pentaho-based ITSM analytics and reporting solution openLIGHTHOUSE provides IT management with the information they need to control their service delivery. Both management and the company's various departments as IT stakeholders receive an intuitive overview of the services they are receiving, which increases customer satisfaction.
The openLIGHTHOUSE solution provides dashboards and evaluation best practices for helpdesk and monitoring functions. Drawing on predefined interfaces to relevant upstream systems and high-end dashboards, users can work directly with their data. Powerful self-service analyses make it possible to carry out flexible evaluations without prior IT knowledge.
Plus, openLIGHTHOUSE provides advanced analytics functions that enable forecasting and the proactive avoidance of errors.
Product features and benefits
openLIGHTHOUSE supports analysis and reporting on ITSM modules, the ticketing system and monitoring.
- Flexible analyses through the use of self-service features
- Clearly structured service level and multi-provider reporting
Ready to use
- Best practice dashboards
- Configurable interfaces to central systems
- Proactive measures through predictive analytics
- Overview of all relevant KPIs
Advantages for IT service providers
A 360 degree view of your service provision based on an integrated data warehouse
An overview of all relevant KPIs within a single dashboard (e.g. response times, availability, etc.)
Quick, flexible analyses using self-service functions (e.g. drill-downs for error analysis)
Attractive service level reporting for your customers that includes state-of-the-art data visualisations
Proactive measures based on predictive analyses